Seamless Ordering for Custom Medical Apparel & Accessories

• Apparel orders typically require 4 to 6 weeks from the time of order to receipt of merchandise. Lead times may be longer during peak seasons (fall and winter).
• Drinkware orders generally take 3 to 4 weeks before shipping.
• If you have a specific deadline, please contact the PK Health Gear team. Rush charges may apply.

1.    Add items to your cart, making sure to batch similar items, and attach your logo to each set. Add personalization where applicable, then update shipping and billing information before submitting your order.  
2.    Within 1-2 business days, the PK Health Gear team will review your order, address any questions, and provide a proof of your logo for approval. Production will begin once you approve the proof.

• Pricing is based on the total quantity ordered per brand. Your first logo is free on all orders, covering up to 10,000 stitches and two colors. Logos exceeding these limits will incur additional charges: 

• Items requiring screen printing will have different pricing.
• A second logo is subject to a $75 setup fee and $6 per item charge.
• Torrentshell Jackets include an additional $5 Seam Seal fee.

Please refer to each brand’s page for more specific pricing details.

For logos exceeding 10,000 stitches, additional costs apply: 

• 10,000 to 13,999 stitches: $3.00
• 14,000 to 17,999 stitches: $6.00
• 18,000 to 21,999 stitches: $10.00
• 22,000+ stitches: $15.00+

Debit and Credit Cards

• We accept all major debit and credit cards.

Purchase Order

• PK Health Gear Key Accounts with established credit terms can place orders online using the Purchase Order option at checkout. Contact us to see if you’re eligible to become a Key Account. 

Automatic Clearing House (ACH) and Electronic Funds Transfer (EFT)

• For orders over $10,000, we accept ACH, EFT, and wire transfers. Please contact our team to finalize payment.

Check

• Checks are accepted for large orders. Please coordinate with our team to arrange payment via check. 

Sales Tax

• If your organization is tax-exempt or shipping to a state where apparel is exempt from sales tax, please send an email to our support team to be provided further information to apply for the exemption.  
• In this email please include an Accounting/Finance contact’s Name - Email - Phone Number in the email to [email protected] for verification. 
• Sales tax will be displayed at checkout but removed from qualifying orders after verification.

*Important Note for All Payment Types: Orders will not be processed until payment has cleared.

To add a second logo, select Add Another Logo when personalizing your items. All items on your order must have the same logos applied in the same locations. All logos must be applied to every item in the order; separate logo variations require separate orders. 

If you need different logos for different items, you may place orders with at least 10 pieces per logo. Discounts will be adjusted for group orders.

Name personalization can be added for $10 per piece, with a second line of text for an additional $5.

Character limits:

• Chest: 26 characters (including spaces) 
• Sleeve: 20 characters (including spaces)

Select Personalize Your Item in the cart, and fill out the details for each item. Choose from three fonts (Micro Sans Serif, Easy Script, or Bookman) and select thread color (Black, White, or custom PMS). Personalization location options are Chest-Under Logo or Right Sleeve. 

Important: Ensure names are entered exactly as you’d like them to appear. Personalization can only be in one location, and all text is centered. 

All items must be decorated—we cannot sell blank products. Logos for Patagonia items require approval from Patagonia. If using another decorator, please provide their information during checkout and we can ship the product directly to them. 

Waterproof items, like the Torrentshell Jacket, require a ParsonsKellogg-approved decorator. YETI products must be decorated through ParsonsKellogg.

All YETI Products are laser engraved (no pad printing). On color-coated YETI items, the engraving removes the outer coating, revealing stainless steel. On stainless steel items, the engraving is black. All YETI logo engravings are one color.

Apparel: You can place add-on orders within 30 days of the ship date. Add-ons must meet a 10-piece minimum (4 pieces per style/color) and will receive the same discount as the original order. If the discount doesn’t appear at checkout, contact us with your order number for an adjustment. 

Drinkware: Add-on orders are not available.

Personalized items from the Quick Ship Collection ship within 5-7 business days after proof approval for logos under 10,000 stitches. Logos over 10,000 stitches ship within 10-14 days.