Please be aware that due to the ongoing impacts of COVID-19, there may be delays in production of all orders.Please contact us directly regarding your order for specific concerns.

Here you can find answers to the most frequently asked questions about the ordering process. If you don’t see what you’re looking for, please don’t hesitate to contact patagonia@parsonskellogg.com with your questions, and a sales rep will respond within 1 business day.

(Click on any question to expand.)

Is there a minimum order quantity? +

With the exception of sample orders, the minimum order quantity for all orders is 10 total units. If you would like to order retail style items outside of the Corporate Sales catalog, there is a 10-unit minimum per size/color. Please fill out the Custom Request form for non-Corporate styles.

How many pieces do I need to purchase in order to receive a discount? +

2018 Pricing:

10-49 Units -    20% discount off original retail prices

50-99 Units -    25% discount off original retail prices

100+ Units -    30% discount off original retail prices

Can I order blank pieces? +

All items ordered must be decorated. All logos intended for placement on Patagonia items are subject to approval by Patagonia. All orders, including sample orders, must be submitted with a PDF logo for approval.

How much does it cost to add a logo to my item? +

The cost of a logo is $5 per item. This is a required charge. The logo cost advertised by other decorators is subject to each decorator’s individual pricing structure.

Can we place an order that contains both personalized and non-personalized items? +

Yes, you may place an order that contains some personalized pieces and some pieces that are simply logo decorated. You will only be charged the additional $7/piece on the pieces you want personalized. Please clearly indicate which pieces you do not want personalized.

Can I order a sample? +

We encourage you to order samples to experience the Patagonia quality, trims, fabric, fit, and feel. We will accept undecorated sample returns for up to 60 days with no restocking fees. Please contact us for sample return details. All samples must have original tags attached and be in resellable condition.

I have already placed my order, but I would like to add to it. How should I proceed? +

You may place an add-on orders within the 30 days leading up to the ship date on the original order. Add-on orders do not need to meet order minimums, and will receive the same discount as the original order. To qualify as an add-on order, the order must be for the same customer, with the same styles and colors. Please identify the order as an add-on order at the time of submission.

How will I know if I am going to like logo? +

All customers will receive an email containing a photo proof of their logo, free of charge.

Can we request more than one logo? For example, one logo on 10 pieces, and a different logo on 20 pieces? +

Yes, please add the items separately to the cart with each unique logo selected. The setup charge for the first logo will be waived, but you will be charged a $50 setup for the second logo unless it is already on file.

Do I have to embroider the items through ParsonsKellogg, or can the blank pieces be shipped to my local embroiderer? +

ParsonsKellogg can manage your order from top to bottom and embroider your items in-house, but if you already have a relationship with another decorator, we can to ship the items directly to them. Please be sure to include the decorator’s information as the shipping address section at checkout. If you are not decorating your item with ParsonsKellogg, please alert the decorator you choose that they will be receiving a shipment.

If you are purchasing waterproof items, such as the Torrentshell Jacket, we require you to use a ParsonsKellogg-approved decorator.

ParsonsKellogg: 877-216-1011, patagonia@parsonskellogg.com, East Providence, RI 02914

Action Embroidery: 775-826-3100, sales@actionembroideryreno.com, Reno, NV 89502

Northeast Stitches & Ink: 518-744-4335, jim@nesnink.com, South Glens Falls, NY 12803

My logo is not uploading. What should I do?+

In order to upload successfully, your logo must be formatted as a XYZ file.

Why is my item out of stock on your site when I am able to order it on Patagonia’s retail site?+

ParsonsKellogg does not have access to the Retail Inventory displayed on Patagonia’s website. Patagonia keeps two separate inventories: one for its retail site, and the other for corporations like ParsonsKellogg. We draw our stock from Corporate Inventory, and our site reflects availability as such.

How long will it take to get my item if it is out of stock?+

Since we are drawing from Patagonia’s Corporate Inventory, we are unable to provide a precise timeline as to when your item will be back in stock. If you wish place an order for an out of stock item, contact a PK sales rep and set an order up separately. The item will ship once it is back in stock.

Do you accept returns?+

We accept returns on undecorated product up to 30 days past the ship date. A 15% restocking fee will be charged for all returned items. All returns are subject to approval. Please contact us to request a return.

Can I re-sell items?+

You must have written permission to sell any Patagonia gear, decorated or undecorated, directly to consumers. No Patagonia merchandise may be sold in hospital gift shops, bookstores, etc.

How long will it take to receive my merchandise from the time my order is placed? +

During the fall and winter months, orders typically turn around in approximately one month, from order placement to receipt of merchandise.

Who should I contact if I have questions regarding my order? +

Should you have any questions with regards to your order, or if you have been unable to find your answer on this page, please don’t hesitate to email Patagonia@parsonskellogg.com, and a sales rep will respond within 1 business day.